Returns, Refunds, Cancellations & Replacement Policy
QuillandScroll – Crafted for Creativity & Everyday Essentials
Return & Replacement Process
Step 1: Raise a return/replacement request within 7 days of delivery. Damaged or missing products must be reported within 2 days.
Step 2: Allow up to 2 working days for review.
Step 3: Courier pickup will be arranged after approval.
Step 4: After warehouse verification, refund or replacement will be initiated.
Conditions for Return or Replacement
- Wrong product delivered
- Expired/defective product delivered
- Physically damaged or tampered product
- Incomplete order (missing items)
Returns/Replacements Will NOT Be Accepted If
- Product is opened, used, or altered
- Original packaging is missing
- Request raised after 7 days of delivery
- Damaged/missing product reported after 2 days
How Returns Are Processed
- Pickup within 5–7 business days after approval
- Quality inspection at warehouse
- Refund or replacement after approval
- Replacement delivered within 7–8 business days (if applicable)
Order Cancellations
Orders can be cancelled anytime before dispatch. Once shipped, cancellation may not be possible.
Refund Process
Prepaid Orders: Refund credited within 3–5 working days to original payment method.
Cash on Delivery (COD): Bank details required for refund processing.
Refund Timeline
- Cancelled Orders: 3–5 working days
- Returned Orders: After successful quality verification
Partial Order Returns
Eligible items may be returned within 7 days of delivery.